• Tonya Burns

Are you a Motivating Office Manager?

Whether you manage a small or large practice, one doctor or more, corporate or individually owned, it is still part of a manager’s job to motivate their team. Motivation can be difficult regardless whether the office is busy or not. As a manager, you should understand, your dental team comes first.

"Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients." ~ Richard Branson

An overworked team is a tired team. If you schedule is too busy for your team, your team will not be at ease.

Motivation starts with you!

  • Project a positive attitude. Wake up with the attitude, “Today is going to be a great day!”

  • Your mood sets the team. If your team starts at 7AM and you don’t like mornings, your team won’t either.

  • A happy team is a productive team. Handout compliments daily, telling your team they did a great job yesterday puts a smile on their face and shows them you appreciate them going above and beyond.

  • A happy Dentist is key! Let’s face it, Dentists like compliments too, so don’t forget about them, “Doctor Smith, the veneers you did on Sally looked fabulous!”

  • Credibility! If you don’t follow through with promises, ideas, even employee reprimands, this affects your team’s morale.

Let’s face it, money is always a good motivator, but start with the small things first. Create a bonus structure not only based on production, but performance. Give small rewards first and manage their expectations.

Webster’s Dictionary compares the word motivation to influence or to drive. Therefore, influence your team by example and drive them to a happier, well run practice. A motivated team will be the result.

For more information, please visit www.completedentalpracticeconsulting.com

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